Trustworthy Reviews Matter
We are committed to maintaining the integrity of our review system. All reviews are moderated to ensure they are genuine, relevant, and helpful to future guests.
Who Can Leave a Review?
To maintain authenticity, only guests who have completed a verified stay at G7 Hotels may submit a review. Reviews must be submitted within 6 months of the checkout date.
We verify reviews by matching the booking confirmation with the guest's account. This ensures that all reviews come from genuine guests.
Review Guidelines
What We Encourage
- Detailed, honest feedback about your experience
- Specific comments about service, amenities, and facilities
- Constructive criticism that helps us improve
- Relevant information helpful to future guests
- Respectful and professional language
What We Don't Allow
- Offensive, profane, or discriminatory language
- Personal attacks on staff or other guests
- Promotional content or external links
- False or misleading information
- Reviews submitted on behalf of others
- Reviews that violate privacy or disclose confidential information
- Multiple reviews for the same stay
Review Moderation Process
All reviews are subject to moderation before being published. Our moderation team reviews each submission for compliance with our guidelines.
Step 1: Automated Screening
Reviews are first screened for prohibited content, spam indicators, and policy violations.
Step 2: Human Review
Our team reviews flagged reviews and a sample of all reviews for quality and authenticity.
Step 3: Publication or Rejection
Approved reviews are published within 48-72 hours. Rejected reviews are notified to the submitter with explanation.
Response to Reviews
G7 Hotels responds to reviews to address feedback, thank guests for their patronage, and demonstrate our commitment to guest satisfaction.
We respond to all published reviews, both positive and negative, within 7 business days. Our responses are professional, constructive, and focused on improving guest experience.
Review Removal Policy
We may remove reviews that violate our policies or are later found to be inauthentic. Reviews may be removed if:
- The review violates our content guidelines
- Authenticity concerns are raised and verified
- The guest requests removal (within 30 days of posting)
- Legal requirements necessitate removal
- The review contains verified false information
Dispute Resolution
If you believe a review violates our policies or contains false information, you may request a review:
1. Submit your dispute through our contact form within 30 days of review publication
2. Provide specific details and evidence supporting your claim
3. Our team will investigate and respond within 14 business days
4. Decisions are final unless new evidence is presented
Rating System
Overall ratings are calculated as the average of all category ratings.
Contact Us
If you have questions about our review policy or need to report a concern, please contact our Guest Relations team:
Email: reviews@g7hotels.in
Phone: +91 94917 08080
Response Time: Within 48 business hours